I was too
disappointed to write yesterday. The
part didn’t show up in Jacksonville as promised. We could see that it made it to Atlanta, but
that is where it stopped. Once again
Greg spent most of the day on the phone with Norcold (the shipper) and YRC (the
trucking company) trying to find out what went wrong this time.
It seems the
shipping department at Norcold put the wrong shipping code on it so the
trucking company didn’t know it was an overnight shipment. I swear the level of incompetency at Norcold
is beyond anything I have ever seen.
We’ve already researched the names of the higher ups at Norcold so I can
write a scathing letter once this whole fiasco is over. We also looked up the higher ups at Dometic,
which is Norcold’s competitor, I think they might get a letter also so they
will know how bad their competitor is doing.
Believe me we looked to see if a Dometic fridge would fit in our space
without having to do a lot of remodeling.
This
afternoon did bring good news. The part
arrived here at the service center about 2:30 this afternoon and it is the
right one. We are scheduled to get it
installed first thing in the morning.
Keep your fingers crossed that nothing else goes wrong. It’s officially been two months since this
started on November 14.
Ugh! This kind of thing is sooooo frustrating. I am having to drive three times to a Toyota dealership to have a defective seatbelt replaced. Already been there once. Evidently, the service dept. cannot order the part and I have to appear in person (can't do it over the phone) to order and pay for the part before the installation can be scheduled. The two desks are 20 feet apart.
ReplyDeleteNothing like what you are going through, but I do feel your pain. :-)