Friday, January 10, 2014

Florida, Jacksonville - Friday, January 10, 2014 - Rivers RV Repair


We left Pecan Park RV Resort early this morning.  After a fortifying breakfast at Cracker Barrel thanks to a gift card we got for Christmas, we headed back to Rivers RV Service to get our fridge fixed.  We had been following the shipment of the part all week.  We could see it was in Jacksonville, our hopes were high.
When they opened up the box we had the same part we had the last time – the wrong one.  Greg put in a full day’s work making his way up the ladder at Norcold until it seems we might have an answer (although we aren’t holding our breath).  It seems that way back in November whoever looked up the part at Norcold, looked up the wrong number for our year and model of fridge.  So the original repair service we used ordered the wrong part number based on that info from Norcold.  Then as our claim progressed, this wrong parts number still kept coming up even though we were sending them the serial number of the fridge, the number on the old part and pictures of what the old part looks like.  But, by the time somebody at Norcold realized what the real problem was, the shipping department had gone home for the weekend.

Rivers RV does have a small area where RVs can hook up so we are staying here.  Last week Greg tried to get the people at Norcold to send the part overnight but they said the trucking company they used couldn’t do that.  Greg comes from the trucking industry and today he finally got through that it was possible and Norcold is now supposed to be shipping the part on Monday (with a new carrier) and it is supposed to be here Tuesday.   If the part gets here and is installed on Tuesday, we will stay until Wednesday to make sure it is working properly.
On Thursday we plan on going to Tampa for a big RV show they are having there.  We are going to try to get into Tampa South RV Resort and spend at least a couple of weeks there.  This park is owned by some people we know from the trucking industry so it would be nice to see what they have going on there.

We’ve cancelled our reservation for the campground in Palmdale Florida where we were supposed to stay for January and February.  We still plan on being down around Lake Okeechobee in March and April where we have reservations.  For the rest of January and February we plan to just play it by ear and stop where we take a notion.  I think we are both tired of being tied down by this parts fiasco and just want to wander for a bit.

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